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Pixmania.co.uk > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.2 / 5 | 7027 reviews | | Likelihood to buy again | | 4.1 / 5 | 6870 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4 / 5 | 7014 reviews | | Product selection and availability |  | 4.4 / 5 | 6920 reviews | | Product information | | 4.2 / 5 | 6981 reviews | | Price | | 4.5 / 5 | 7003 reviews | | Website performance | | 4.2 / 5 | 7001 reviews | | Payment options | | 4.4 / 5 | 6991 reviews | | Delivery options |  | 3.7 / 5 | 6836 reviews | | Delivery & handling charges | | 3.6 / 5 | 6219 reviews | | Customer support | | 3.7 / 5 | 2162 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.5 / 5 | 7010 reviews | | Order tracking / status information | | 4.2 / 5 | 6714 reviews | | On-time delivery | | 4.2 / 5 | 6992 reviews | | Product met expectations | | 4.4 / 5 | 6489 reviews | | Customer support | | 3.8 / 5 | 5093 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/08/08. |
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| Overall rating | | | Comments | Overall, I am happy with the service offered, timely delivery and the product that I received. I would not hesitate to recommend pixmania to my friends. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/08/08. |
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| Overall rating | | | Comments | Fast, efficient and on time with the bous of a great price. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/08/08. |
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| Overall rating | | | Comments | They had the best price on what I wanted, if they have the lowest price next time I will use them again. Bit dissapointed that there was no discount for buying two of the same item | | | Retailer's comment Thank you for your review.
We generally do not give discounts when 2 of the same items have been purchased.
If you have any questions please do not hesitate to contact us. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/08/08. |
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| Overall rating | | | Comments | Very good. The delivery men not only unpacked the product, but placed it in the correct room in the house, and then removed all the packaging material. Excellent. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/08/08. |
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| Overall rating | | | Comments | A normal web site which works well. Ok and apparently secure. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | Even before receiving this feedback form, I've already recommended Pixmania to several of my friends. I've been highly delighted from start to finish with the prompt & proffessional service received. Thank You! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | Staff could not tell me whether I needed a Memory Stick with or without adaptor - took precaution of buying one with adaptor that cost £12 more, but didn't need adaptor after all so wasted £12.
Camera came with French plug and no UK adaptor, so couldn't charge battery - camera useless without battery! Still waiting for adaptor to arrive. | | | Retailer's comment Thank you for your review.
We apologise for the inconvenience regarding your order.
Most of our equipment are European and the electrical plugs are generally 2 pin continental plugs . The voltage is the same and our products are the same spec as you would get in the UK (This is stated in the terms and conditions). When the parcel is being prepared on our warehouse an adapter is included to the parcel. If this converter plug is missing, we can ship another adapter, or possibly refund a flat fee of £3.00 as to allow the customer to purchase one locally.
If you have any questions please do not hesitate to contact Pixmania Customer Care.
Best regards,
Team Pixmania |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | A very good experience, easily researched and paid for. Delivery right on time as promised. Packaging taken away for us. I expect our new fridge freezer to work as specified. Would highly recommend Pixmania. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | I was very satisfied with the description of the product, the purchase when it arrived and delivery and packaging. I nearly didn't order because of the way the price was noted. It was in both Euros and pounds and I thought that the price was higher. I think the desription of the article should refer clearly to any VAT payable- postage/delivery charges are clearly indicated. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | After a few days i was told my item was not in stock and they would not know when it would be available. I then received two emails asking me to phone France (I live in the UK) to verify the order or it would be cancelled. | | | Retailer's comment Thank you for your review.
We apologise for the inconvenience regarding your order.
Pixmania website is updated once per hour. When the product is out of stock we offer a replacement for the product. If you accept the replacement we are able to process the order and arrange a delivery or we will cancel and refund the order.
In our bid to reduce fraud on the internet, we have issued measures of security. We are sorry about the inconvenience this may cause you. These measures are intended for our customer’s protection, due to the large amount ofcredit card fraud on the internet, and to allow us to quickly reimburse anyone who has been a victim of a fraudulent transaction.
If you have any questions please do not hesitate to contact us.
Best regards,
Team Pixmania |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/08/08. |
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| Overall rating | | | Comments | My initial thoughts were positive but then I got a message to say whilst the site indicated the goods were in stock they weren't and I could not await further supplies. I needed a freezer quickly. To add further to my dissatisfaction I have now been informed that I have to to wait up to 30 business days to have my money refunded as I paid by Barclaycard. In the meantime Comet have delivered and I am using my freezer. enough said!!!! | | | Retailer's comment Thank you for your review.
We apologise for the inconvenience regarding your order.
Pixmania website is updated regularly. When the product is out of stock we offer a replacement for the product. If you accept the replacement we are able to process the order and arrange delivery or we will cancel and refund the order.
When a cancellation is requested our customer care will request a refund. Accounts Department will then confirm the refund. If the refund is made to the Credit Card it usually takes 3-5 working days to complete the refund. However the whole refund process can take up to 30 working days.
Pixmania customer care 08700 118 117 is available from Monday to Tuesday from 9am to 5pm.You can also contact us by email via Pixmania homepage “FAQ” link. With Curry’s orders our Customer Care need to contact the Curry’s department. You can also contact Curry’s directly currys_uk@pixmania.com.
If you have any questions please do not hesitate to contact us.
Best regards,
Team Pixmania |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/08/08. |
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| Overall rating | | | Comments | Fantastic website ( especially the videos of each product). Great price and extra dealsd. Delivery service was perfect. We wouldn't buy any other way. Thankyou very much. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/08/08. |
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| Overall rating | | | Comments | Very pleased with the service and always look to buy a product from you first before looking elswhwere. Excellent service and delivery service spot on with friendly helpful delivery staff. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/08/08. |
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| Overall rating | | | Comments | very bad delivery. Parcel force did not even leave the parcel at my post office (walking distance) It left it at the New Malden post office which said I had to pay an extra £1.00. I refused. Then they phoned me to say they had made a mistake and I had to travel there again to pick it up. I should be able to charge you £7.00 collection fee as you did not deliver my parcel. I dread it when I see someone is using parcel force. Thisis the only thing likley to put me off using you again. All else was good. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/08/08. |
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| Overall rating | | | Comments | Price, delivery and options to connect /dispose excellent .
Bryn Priddle |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/07/08. |
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| Overall rating | | | Comments | Poor. Products still not arrived. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 07/07/08. |
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| Overall rating | | | Comments | VERY GOOD SERVICE,BUT THEY SENT INSTRUCTIONS IN FRENCH, I COULD NOT GET ANY ONE ON LINE TO HELP OR PUT THIS RIGHT, I HAVE HAN THE CAMERA NOW FOR NEARLY A WEEK AND I HAVE NOT BEEN ABLE TO USE IT,IT HAS COST ME £5 90 TO ORDER THE BOOK I NEED. L E EASTON |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/07/08. |
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| Overall rating | | | Comments | Very good overall. Only one issue - the track and trace system did not provide any information on the delivery status on the one occasion that I looked. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/07/08. |
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| Overall rating | | | Comments | This was an item I ordered and the cancelled the order within about 60 mins. Its very difficult to believe that Pixmania could not have halted the delivery. Pixmania's information about the returns process was very unhelpful and incoherent. The impression given was of a company not very good at dealing with problems |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/07/08. |
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| Overall rating | | | Comments | It was very easy to do the transaction and the product was priced very well. the delivery was quicker than expected and was very well packed. i would recommend them to others without a doubt and i would also buy of them again when i need something |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 04/07/08. |
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| Overall rating | | | Comments | Great service, very quick delivery, I would recommend Pixmania to anyone looking for a great deal on a camera. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | A few frustrations early on trying to aquire my login info but otherwise worthwhile and satisfactory. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 03/07/08. |
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| Overall rating | | | Comments | The deliver was late both times, and no one has called me, I keep getting emails that I can't respond to. | | | Retailer's comment Thank you for your review.
We apologise for the inconvenience occurred.
An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you have chosen express delivery and the order has not been delivered time you can contact our customer service and we will refund the express delivery cost. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions.
Best regards
The Pixmania team |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 02/07/08. |
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| Overall rating | | | Comments | Everything was fine about my purchase, except for the guarantee added on that I couldn't remove and the delivery is also expensive. Other than that it was fine. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | Product arrived with a European plug on it and not a British one, had to buy an adaptor, this is NOT a good customer experience
Spent five hours on Saturday trying to get product to work without success, instructions came in very badly translated English - have a television engineer coming to look at it tomorrow, but fear the product will only work in Europe and not Britain. I then face the prospect of having to parcel up and return it to you for a refund, which when you are busy is hard to find the time and that still leaves me without the product I thought I was buying.
Very disappointing - will probably not be buying from you again and doubtful that I will recommend you to anyone else - in the current economic climate that is probably not want you want to hear! | | | Retailer's comment Thank you for your review.
We apologise for the problems you have had with your order.
If you receive a European plug instead of a British one with your product we advise you contact our customer service that will send you a free adaptor.
When sending back a product you should always contact us before so that we can help you fill in a returns coupon and possible arrange for a pick-up to be done. Our phone number is 08700 118 117 and we are open Monday to Friday from 10.00 to 18.00.
Best regards
The Pixmania team |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | Pixmania's site was very easy to navigate and search.
Setting up the account was straightforward and all confirmation emails and checks were good and I was happy to see an additonal check on my particular card which runs click safe which not all online companies use.
The prices are very competitive and I like the idea of their club, (I have never joined one of these before in over 10 years of online use!)
Good order tracking and super-fast delivery, packaging was good with all items wrapped in one box.
Overall a very good service, Thank You.
Shane |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | It was easy to find what i wanted on the website although the comparometer only works on one page so it was a bit difficult to compare specifications for products situated on different pages. But overall, ordering on Pixmania is always a pleasant experience and I usually highly recommend it to people around me. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | There is only one thing that lets Pixmania down and that is their convoluted checkout process that adds VPix into your shopping basket and it is not obvious how to remove. I was also completely unable to find how to enter my Vpix number that I already have into the order. So I gave up in the end. I probably missed out on VPix benefits as a result - but I was infuriated by the clumsy web interface. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/07/08. |
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| Overall rating | | | Comments | Second time I have used Pixmania and both transactions were flawless. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/06/08. |
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| Overall rating | | | Comments | Great price (£50 cheaper than Currys store!) on dishwasher, quoted upto 5 days delivery and was delivered within 2. Would definately recommend and use again :) |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 30/06/08. |
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| Overall rating | | | Comments | I am very impressed - the order was placed on Friday lunchtime and delivered at 8.45am on Sunday morning.
Not only very quick delivery but avoided the inconvenience of making arrangements to receive it during the week. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08. |
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| Overall rating | | | Comments | Product and delivery OK. Only downside is inability to read manual from disc and to select a language on your download site. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/06/08. |
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| Overall rating | | | Comments | This delivery was 2 days late in arrival due to a technical error, but I didn't receive the confirmation until a day after item was due.
Otherwise I am always satisfied with Pixmania and the service I receive |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/06/08. |
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| Overall rating | | | Comments | Apalling lack of system knowledge by phone operators and referral to wrong parts of organisation and then to be told only after 5 working days are the products ready to be taken for delivery is not acceptable in this day and age:(
Customer service is where firms like this die | | | Retailer's comment We apologise for the inconvenience occurred.
An order can be delayed for different reasons. Some of our payment options take a few days before they are validated and are ready to be dispatched. We also do a security check on all orders paid with a debit or a credit card and if the customers do not answer to this security check the order might be delayed. If you have chosen express delivery and the order has not been delivered time you can contact our customer service and we will refund the express delivery cost. We appreciate all feedback we can get in order to improve our serviced towards our customers and we will off course forward your opinions.
Best regards
The Pixmania team |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/06/08. |
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| Overall rating | | | Comments | too busy, sorry! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/06/08. |
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| Overall rating | | | Comments | Quick, easy. Good website, fast, well laid out. Good price. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 20/06/08. |
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| Overall rating | | | Comments | All dealings with this company have been exellent. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/06/08. |
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| Overall rating | | | Comments | Pixmania sent me the wrong item. I emailed them to inform them and request that they send the correct item but to date I have had an email informing me about the returns procedure with a returns label enclosed but it is not clear whether they are sending me the correct item.
Unimpressed so far but hoping that they can manage to send me the correct item eventually. I would have bought it in the shops if I had known the service was going to be so poor. | | | Retailer's comment Thank you for your review.
We aplogies for the inconvenience regarding your order. If a product is received faulty a pick up can be arranged without any extra cost. As soon as this item has been received the correct product will definitely be sent out.
Best regards
Team Pixmania
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/06/08. |
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| Overall rating | | | Comments | Satisfactory but I did find the order summary with VAT etc confusing at the end of the purchasing process ie you received confirmation of the order total then a further screen which seemed to confuse maters |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/06/08. |
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| Overall rating | | | Comments | Currys said Install&Scrap not on order, contacted Pixmania, they said it was, told Pixmania Currys didn't agree, Pixmania said don't worry it's not a problem. Delivery arrived, Install&Scrap not on order!!
Do you really mean "(minimum of 50 words)" in this heading, not MAXIMUM? |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/06/08. |
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| Overall rating | | | Comments | User Manual in English for Nikon D40 digital camera. Could you please send me one which is in ENGLISH. Thanks. Norman Donnell, 3 Young Crescent, CASTLEDERG, Co. Tyrone, NI, BT81 7BZ. Tel: 02881671934. normandonnell@yahoo.co.uk
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/06/08. |
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| Overall rating | | | Comments | The ordering prossec was easy and the delivery on time. The delivery men where very helpful. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 10/06/08. |
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| Overall rating | | | Comments | Extremely serious problem when I tried to order paying by credit card, it tried to add VAT AGAIN!!! had there not been an option to pay by PayPal (at the correct price), I would have taken my business elsewhere | | | Retailer's comment Thank you for your review. We sincerely apologise for the inconvenience occurred. We have notified our IT-department. Please contact us on 08700-118117 with an example.
Best regards
Team Pixmania
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | When the TV came in had no base it had to go back,Ihad a 40 mile round trip home
to meet this delivery Iwas not pleased.
The TV came 2 days after and the stand separate so the TV had to be set up on my old stand.OVERALL DISAPPOINTED.
David Ackroyd. | | | Retailer's comment Thank you for your review. We sincerely apologise for the inconvenience regarding your order. Don’t hesitate to call us on 08700-118117 and we will go through your case with you.
Best regards
Team Pixmania.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 09/06/08. |
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| Overall rating | | | Comments | As always very satisfied great product range, very good stock very good price and great product description. Very fast delivery. Many payment options although had some problems with paying with debit card. Besides that great service. Looking forward to make another deal with Pixmania. Definitely worth recommending. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/06/08. |
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| Overall rating | | | Comments | the service was absolutely faultless. I received emails everytime my order went throught the stages from order to dispatch - first class |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 06/06/08. |
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| Overall rating | | | Comments | Ask for too many ID for dispatching my item.It take me 7 days to get good in hand.That's all thanx for everything | | | Retailer's comment Thank you for your review. We apologise for the problems you have experienced when placing an order with us. The security check made by our validation team is to ensure that it is the card bearer that is making use of the credit card. If the billing address is different from the delivery address we will always request for more proof to be able to link the customer to the delivery address, again this is to ensure that this is not a fraudulent person using the card but the card bearer. When transferring back money to a customer this is done via bibit and takes 3-4 working days. Please contact our customer service on 08700-118117 and we will go through your case with you.
Best regards
Team Pixmania.
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/06/08. |
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| Overall rating | | | Comments | I could quickly find the products I wanted and compare prices and information. I had choice on what to buy and how to pay. The price was excellent as was the product. Delighted. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/06/08. |
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| Overall rating | | | Comments | Purchase made online on Thursday 3rd June. Washer delivered and installed on Sat 5th June. Very good. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/06/08. |
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| Overall rating | | | Comments | A plug was included but no lead to power the unit from the mains?
I contacted the call centre and discussed this, and no-one has contacted me to advise what is happening? |
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