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Comet > Reviews
Customer Satisfaction Evaluation
| Aspect | Rating | | | | Overall purchase experience |  | 4.4 / 5 | 441 reviews | | Likelihood to buy again | | 4.4 / 5 | 429 reviews |
| Aspect | Rating | | | | Ease of placing the order | | 4.7 / 5 | 439 reviews | | Product selection and availability | | 4.7 / 5 | 430 reviews | | Product information | | 4.4 / 5 | 438 reviews | | Price | | 4.7 / 5 | 440 reviews | | Website performance | | 4.6 / 5 | 439 reviews | | Payment options | | 4.5 / 5 | 411 reviews | | Delivery options | | 4.4 / 5 | 426 reviews | | Delivery & handling charges |  | 3.8 / 5 | 370 reviews | | Customer support |  | 3.6 / 5 | 137 reviews |
| Aspect | Rating | | | | Availability of product you wanted | | 4.4 / 5 | 441 reviews | | Order tracking / status information | | 4.2 / 5 | 342 reviews | | On-time delivery | | 4.6 / 5 | 415 reviews | | Product met expectations | | 4.3 / 5 | 417 reviews | | Customer support | | 4.2 / 5 | 313 reviews |
| | | Customer certified | | |  | Excellent | | Good |  | Average |  | Below average |  | Poor | The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.
Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.
Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/08/08. |
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| Overall rating | | | Comments | The product from Comet was available to reserve and collect form the nearest store and this service is most useful for getting the item promptly as well as saving on the delivery cost. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/08/08. |
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| Overall rating | | | Comments | purchase experience was simple and straightforward. The competitive price was also great.
My delivery went smoothly - the driver phoned 20 mins before arrival and they were brilliant. They asked whether I wanted the packaging removed, brought in my new fridge freezer and gave me some basic info before they left. They were friendly, helpful and knowledgeable.
Will definitely use Comet again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 08/07/08. |
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| Overall rating | | | Comments | Very pleased with the product and service from Comet. I chose the free delivery option, the first available delivery date was 10 days time so if you need the product urgently choose another option. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 05/07/08. |
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| Overall rating | | | Comments |
Excellent service all round,thanks
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 29/06/08. |
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| Overall rating | | | Comments | Fine |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/06/08. |
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| Overall rating | | | Comments | I requested a sunday delivery which was anytime from 8am to 6pm as a note i requested delivery as early as possible.I was due to be drop number 15 but was changed to drop number 1.Goods ordered were delivered 8am as requested put insitue and unwrapped and packing taken away. No problems delivery men were polite and very pleasant.This prompt delivery was immense help to me. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/05/08. |
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| Overall rating | | | Comments | It was very easy and quick to order online. Plenty of options for fast delivery dates and times. Delivery and installation was quick and trouble free. The driver was very polite and helpful and it was fantastic that he took away my old washing machine, although I was sad to see it go as I'd had it 20 years. If I need a tumble dryer, will certainly go this route again. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 28/04/08. |
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| Overall rating | | | Comments | I was particlarly impressed by the way Comet kept me informed with regard to delivery and how helpful customer services were. Cannot comment on the product as yet as only delivered today but sure it will meet expectations. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/04/08. |
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| Overall rating | | | Comments | highly satisfied with every aspect of purchasing with comet
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 15/04/08. |
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| Overall rating | | | Comments | i only have one complaint and that is if your having free shipping it should be for all appliances and not just the ones over a certain price. thats unfair. and i would have thought having free shipping is something to advertise.i am very happy with my purchase excellent service,i love the zoom feature on products to see what your getting, all companys should take a look at comet. highly recommended. just lets have free shipping on all products it will bring you even more customers . |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 14/04/08. |
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| Overall rating | | | Comments | My purchase of a stove cooker was made on line and whilst the price was not as good as an online electrical wholesaler i decided to purchase from Comet .The delivery was made on time and the delivery men were very helpful.The dual fuel cooker was installed by a corgi registered engineer but the electrical part the oven would not work.We rang Comet and afew days later one of your engineers confirmed the cooker was faulty and would be exchanged on the sunday.My wife rang the helpline to ask for a engineer to disconect the faulty cooker and connect the replacement she was told this would happen. The cooker was delivered but there was no engineer so they left the replacement cooker but could not take the faulty cooker away because it was still connected to the gas supply.I rang your helpline to be told i would have to pay to have the faulty cooker disconnected and the replacement one fitted and then write to yourselves to attempt to recover my costs.
You supplied me with a faulty cooker so i should not have to pay twice to have a cooker fitted. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 01/04/08. |
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| Overall rating | | | Comments | Very satisfied with the level of service and product information. |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 21/03/08. |
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| Overall rating | | | Comments | I ordered the item, had everything confirmed and then got a phonecall the next day to say the item was actually out of stock and they had no idea when they would be getting them in again. I can understand this however I would have thought an organisation as big as Comet would be have automated stock systems. Also when looking for the item with other suppliers it was still appearing as in stock with Comet! |
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| Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08. |
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| Overall rating | | | Comments | I collected item from store. Did not require delivery. |
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