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EmpireDirect.co.uk > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
| Review by Andy Sykes, submitted 15/08/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I found this retailer one of the best I have dealt with online. I ordered at 20.00 on wednesday and received it at 09.00 on friday and this was just on standard (3days) delivery. The helpdesk was excellent. Will definately use again. Plus the dvd recorder I ordered was £150 cheaper than both Comet and Currys. | | Do you recommend this retailer? | Yes |
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| Review by Martin, submitted 05/07/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock |  1 / 5 | | Quality of sales service and warranty |  2 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Do not trust this retailer on delivery time. Just because they state that the item is in stock doesnt mean that it actually is. I had to eventually cancel my order, as 4 weeks delivery is just not good enough-especially when you have to make continuing trips to the launderette!
It might look a cheap option, but is it really worth the wait ???? | | Do you recommend this retailer? | No |
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| Review by , submitted 30/06/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | ordered a telephone 3 weeks+ ago and sent 3 emails which have been ignored. Their website brags about 2/3 days delivery - I don't think so. Their site also shows only good feedback. Don't buy from them, they take your money then become uncontactable. | | Do you recommend this retailer? | No |
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| Review by kesy, submitted 06/06/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 2 / 5 | | Summary | Bought a freezer from them due to good price. First unit was badly damaged during transport hence delivery was refused and sent back. Replacement delivery promised for 2 weeks time.
When nothing had arrived on the promised date, rang them only to be told that they had no stock. No communication, no explanation!
Now 1 week on I am still fighting to get a refund. Unbelievable!!
Having now wasted 2 days off work because of these people, a 5% saving on a £200 item is not worth it. I recommend you go elsewhere.
| | Do you recommend this retailer? | No |
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| Review by Geoff HIckman, submitted 11/05/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 3 / 5 | | Summary | Empiredirect.co.uk pretend to offer exceptional value for money however they sell you items not in stock but pretend full availability when you order. I have been left without the product I ordered, without a refund and have a family member who did not get a birthday present. Avoid this company to avoid disapointment and aggravation. | | Do you recommend this retailer? | No |
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| Review by , submitted 25/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Found a voucher online to use with Empire which gave me a whopping 10% off. Used the voucher online and within 2 days my new 40" Sony LCD is sitting in my living room!
Brilliant! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 25/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I had been looking at buying an American style fridge freezer for a while and came accress Empire direct whilst looking online.
The LG was a great price and i decided to take the plunge.
Empire were very quick, had it delivered in 4 days and the delivery drivers were extremely helpful.
overall a great experience | | Do you recommend this retailer? | Yes |
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| Review by , submitted 25/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordering through Empire Direct was probably the moost hassle free internet purchase i have ever made!
I was informed of delivery and delivery happened when it should have been!
will use again! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 22/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Was browsing Empire Direct and saw a cooker on the clearance section. It was reduced by £300 pounds or so. I snapped it up.
Was called by an Empire sales agent who arranged delivery and my cooker arrived 3 days later. Great Service! | | Do you recommend this retailer? | Yes |
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| Review by helen dorgan, submitted 22/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary |
Having read some reviews before i placed my order i was confident Empire Direct would provide a good service.
They did not let me down, ordering was simple and the delivery service was spot on! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 22/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Wss recommended to Empire Direct through a friend.
I was in the market for a new LCD tv and noticed Empire had some great package deals on, settled for a Sony package. I called in to place my order to double check they had stock (I am a little dubious to stock levels on all web sites-I always call to check)
Everything was in stock, placed my order there and then and now have it set up in my living room!
Would highly reccommend
| | Do you recommend this retailer? | Yes |
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| Review by James Jeffries, submitted 22/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I was looking for a DAB radio for my partner and came across Empire Direct whilst scouring the internet.
Was impressed with the web site and the knowledge of the sales staff.
My radio arrived in good time for my partners birthday.
| | Do you recommend this retailer? | Yes |
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| Review by Bec, submitted 21/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a cooker reduced from £500 to £290 on Thurs was with me at 8am Mon morning. I was called back by customer services to arrange delivery within an hour of ordering and then again by delivery driver as promised 40mins before delivery.
Also ordered a washer, saving £90, in the wrong colour due for delivery on Weds. Rang Monday afternoon to enquire whether I could swap for diff colour. Was done st8 away no probs, no delay on delivery.
Cannot fault them at all. They can count on all of my business for electrical goods from now on if they always deliver such a quality service. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 18/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I was very satisfied with my purchase from Empire.
They were by far the cheapest around and delivery was very fast. My new TV was delivered within 2 days of me placing my order online.
Overall a very satisfying experience. | | Do you recommend this retailer? | Yes |
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| Review by Nicola Corner, submitted 18/04/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Was directed to Empire Direct through pricerunner as they were the cheapest retailer.
The web site was very helpful but i needed a few more questions answering so i called in on the sales telephone number. The sales assistant was very helpful and she had good knowledge of the products i was looking at.
I placed my order over the telephone and delivery was booked, My order is being delivered tomorrow and i have just had a text message to advise me of a 4 hour window of delivery.
Am so pleased with Empire Direct that i am writing this review before i have recieved my products! So far the best internet company i have used. | | Do you recommend this retailer? | Yes |
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| Review by vicky rushworth, submitted 18/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordering with Empire was a piece of cake.
Informative Web Site!
Cheap Prices!
Quick Delivery!
Helpfull Sales People!
Will use again | | Do you recommend this retailer? | Yes |
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| Review by V.Rainford, submitted 18/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary |
Empire werent the cheapest on the Sony LCD i was looking at but the edxtra membership giving you a 3 year guarantee meant that they had the best deal for me. A competitor was going to charge me an extra £100 for the same tv and a 3 year cover.
Both the ordering and delivery services were excellent.
Am extremely pleased with my purchase. | | Do you recommend this retailer? | Yes |
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| Review by hayley, submitted 17/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary |
I purchased a hair clipper from Empire last week, it arrived within 24 hours. Brilliant service.
| | Do you recommend this retailer? | Yes |
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| Review by , submitted 17/04/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Placing an order with Empire was hassle free, quick and the delivery service was top notch. Ordering a new TV shortly and will definately look at Empire again | | Do you recommend this retailer? | Yes |
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| Review by Leif, submitted 17/04/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Ordered a small kitchen appliance which has been dispatched without protection in an opened parcel and arrived seriously damaged. Incompetent consumer service. Complaint in process. Buy somewhere else. | | Do you recommend this retailer? | No |
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| Review by steve T, submitted 02/04/08. |
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| Quality of retailer website | 3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | i will never use empire again took my money sent no emails no product and just try getting your money back im still waiting. Ive called every day and get a new story every time BUYER BEWARE | | Do you recommend this retailer? | No |
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| Review by Alastair, submitted 28/03/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I was gobsmacked when the Stereo I ordered arrived mid day following the order and £50 cheaper than any where else on the Internet. WELL DONE EMPIRE STORES. I will definatelly use you again. | | Do you recommend this retailer? | Yes |
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| Review by alicia, submitted 27/03/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 2 / 5 | | Standard of service - ordering | 2 / 5 | | Summary | | | Do you recommend this retailer? | No |
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| Review by lpoolck, submitted 14/03/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Ordered a dvd player, when not recieved after 2 weeks I emailed asking about it, they said it wasnt in stock and would get it in 1-2 weeks, 3 weeks later, still no sign, emailed again, they said it was in stock and forgot to send it out, to which point I cancelled my order. terrible customer service. Stay clear from this retailer otherwise you will be dissapointed. Spoke to various other people who say the same thing from this retailer. | | Do you recommend this retailer? | No |
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