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Customer Satisfaction Evaluation

Store ratings
AspectRating  
Overall purchase experience4.9 / 54.9 / 5296 reviews
Likelihood to buy again5 / 55 / 5292 reviews
Evaluation of Purchase
AspectRating  
Ease of placing the order5 / 55 / 5296 reviews
Product selection and availability4.9 / 54.9 / 5295 reviews
Product information4.9 / 54.9 / 5296 reviews
Price4.9 / 54.9 / 5296 reviews
Website performance4.9 / 54.9 / 5291 reviews
Payment options5 / 55 / 5285 reviews
Delivery options5 / 55 / 5290 reviews
Delivery & handling charges4.6 / 54.6 / 5295 reviews
Customer support4.9 / 54.9 / 5222 reviews
Evaluation of Delivery
AspectRating  
Availability of product you wanted4.9 / 54.9 / 5296 reviews
Order tracking / status information4.9 / 54.9 / 5267 reviews
On-time delivery5 / 55 / 5296 reviews
Product met expectations4.9 / 54.9 / 5293 reviews
Customer support4.8 / 54.8 / 5214 reviews
 
Customer certified
 
5 / 5  Excellent
4 / 5  Good
3 / 5  Average
2 / 5  Below average
1 / 5  Poor
The Customer Satisfaction Evaluation monitors retailers on a continuous basis. Customers are asked about their satisfaction regarding different aspects of their overall experience at the time of purchase and satisfaction after the delivery of the products.

Please note that the average rate is based on the last six months and the number of reviews from when the survey went live.

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant.

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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 27/03/08.
Overall rating5 / 5
CommentsI purchased a extra battery from you which is not a panasonic, will this void my warrenty?
First class service, would be nice to recive some kind of loylity bonuses on further purchases !
 Retailer's comment

Thanks for your comments. With regards to the extra battery, it would only void the warranty if the battery caused the damage to the camera - in over six years of selling Hahnel and Energizer batteries, we've never had a battery that has caused any damage to a camera. This is because they all have a built-in microprocessor which safeguards the batteries by limiting maximum voltage and protects against deep discharge, short circuit and overload. It is possible to buy much cheaper batteries from the Far East on eBay which don't have these microprocessors but we've heard many reports of these batteries causing problems, such as leaking or even exploding! So my advice is stick to trusted battery brands such as Hahnel and Energier and you won't have a problem. In the extremely unlikely event that you did, we would replace the camera for you anyway.


  Review by Pricerunner Customer Satisfaction Evaluation, submitted 26/03/08.
Overall rating5 / 5
CommentsThe fact that I had no problems, ie secure payment,dilivery,product,price,advice on what to do if anything was wrong, made the experience a good one.Therefore if I need anything else, I would use the service again.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 25/03/08.
Overall rating5 / 5
CommentsA brilliant experience. I have bought from other online services before but this is best both in service delivery and the quality / description of goods supplied

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 24/03/08.
Overall rating5 / 5
CommentsOrder placed Thursday night, UK Digital Cameras called and texted me Friday telling me the camera would be with me by lunch time Saturday and it was.
Great work guys.
 Retailer's comment

Thanks very much for your comments - they're much appreciated. Glad to hear it arrived so quickly. Just a quick note - I think you may have meant to write that we emailed you on dispatch, rather than texted you as we don't currently offer a text on dispatch service. However, it is something we are looking into.


  Review by Pricerunner Customer Satisfaction Evaluation, submitted 23/03/08.
Overall rating5 / 5
CommentsThe service was businesslike and efficient. The salesperson I dealt with (Dominic) was one of the most courteous, knowledgeable and helpful I have encountered in a long time.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 22/03/08.
Overall rating5 / 5
CommentsHighly satisfied with my experience overall despite not recieving a replacement for the Basic Instruction Booklet which was written in Spanish.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 19/03/08.
Overall rating5 / 5
Commentsexcellent price,very friendly and helpful staff order arrived 18 hours after i ordered the camera,would recommend this company very highly.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 18/03/08.
Overall rating5 / 5
CommentsGreat service - and arrived the next day (Saturday morning)!

Thanks for a great service - I'll certainly use you again and recommend you!

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08.
Overall rating5 / 5
CommentsThe whole experience of purchasing and delivery was extremely satisfying. The item was competetively priced, well illustrated and explained, a simple and secure payment system and the order was delivered very promptly. I am delighted with the whole process. I have already spoken to friends about this and will also make it known at my local photographic club. Ian Binns

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 13/03/08.
Overall rating5 / 5
CommentsThe Panasonic Lumix arrived on the next working day as promised, impressively packed.I could not fault the firm on any point and have, in fact, already purchased a second camera from them, a Canon 70. I will certainly be recommending UK Digital Cameras to my friends for both their prices and service.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08.
Overall rating5 / 5
CommentsOnce I had decided what camera to buy UK Digital Cameras was able to supply the product immediately and at a very competive price. After placing the order at 16.30pm on the friday it arrived by 9.30am on the saturday.You cannot get better than that.I would not hesitate to recommend them to friends and family.
First class service.

  Review by Pricerunner Customer Satisfaction Evaluation, submitted 12/03/08.
Overall rating5 / 5
CommentsFast, easy and good value for money